Status and uptime communications
This page defines how VeliKey communicates service health status and how uptime evidence references are published.
Service health communication
- Service-impact notices are sent through support channels and customer account contacts.
- Security-impact notices follow incident response escalation and communication review paths.
- Customer inquiries on health state are routed through support@velikey.com.
Uptime evidence references
- Deployment validation context: EC2/EKS deployment validation.
- Operational claims are linked to reproducible evidence artifacts before publication.
- External uptime statements require trust-claim signoff before launch messaging changes.
Launch-state disclosure
- Public status dashboard: Not yet publicly available (launch state as of 2026-02-22).
- Interim communication method: direct support and account-team updates for impacted customers.
- Planned next step: publish a public status endpoint and update this page with the URL.
Next-step ownership
- Owner: Operations Lead and Platform Engineering.
- Reviewer: Security leadership and legal/comms approver for external wording.
- Publishing gate: trust claims review workflow signoff.